KDP account help
KDP account help
KDP identity verification: prepare the right documents and avoid the failures that stall release.
Since 2025 KDP verifies the identity behind a publishing account. A failed or stuck check is now one of the most common reasons books never go live.
Checked:
✓Government ID + address + tax identity in one place✓Why OTP and document uploads fail✓What to do while verification blocks release
What the check asks for
Verification links your legal identity to the account: a government photo ID, a matching physical address, and the same name used on your tax information. Amazon expands this requirement across marketplaces in phases, so the exact screens change by region and date.
- ID photo must be sharp, uncropped, and show all four corners
- Name and address must match your tax interview answers exactly
- One-time codes go to the phone number stored on the account
Why checks fail, and the fixes
Most failures are data mismatches, not policy problems. The questions authors ask repeatedly in the KDP community are about OTPs that never arrive and documents that are rejected without an explanation.
| Failure | Why it happens | Fix |
|---|---|---|
| OTP never arrives | Wrong country code or a carrier that blocks short codes | Update the phone number, retry outside peak hours |
| ID rejected | Blur, glare, or cropped edges | Reshoot in daylight, flat on a dark surface |
| Name mismatch | Pen name on file instead of legal name | Use the name on your tax form |
| Stuck on questionnaire | Completed tax interview did not save | Reopen the interview and resubmit |
While verification is pending
Existing titles usually stay live during a re-check, but new submissions wait. Finish the tax interview first, keep every document on hand, and avoid creating a second account, which itself triggers termination.
FAQ
Frequently asked questions
How long does KDP identity verification take?
Minutes when every document matches; days to weeks when a document is rejected and you resubmit. Keep the phone number and address current to avoid restarts.
Can I publish while my identity is being verified?
New releases wait for a passing check. Titles that were already live normally stay live while you fix a failed re-verification.
Why does it say I requested too many OTPs?
Amazon limits code requests per day. Wait several hours before retrying, and confirm the country code is correct first.
Does a pen name affect verification?
Verification uses your legal name and tax identity, not the pen name shown on your books. Keep the two separate on every form.
Get every account step right before you upload.
The metadata checklist covers name, tax, and listing details in one pass.