Effective August 22, 2026
ShipMyBook privacy policy
We collect the information needed to operate private publishing workspaces, deliver purchases, secure accounts, and improve the service.
Information we process
We process account email, authentication records, project details, uploaded source files, generated outputs, order and entitlement records, consented reader details, support messages, and limited usage or security events.
Free DOCX and EPUB checks run in the browser unless you explicitly upload a file into a paid workspace.
Processors and purposes
Cloudflare provides application and object-storage infrastructure; Neon provides the project database; Stripe processes payment data through pay.yito.ai; ZeptoMail sends essential account and transaction emails; Google Analytics and click.pageview provide site measurement where enabled.
Google and other advertising or measurement vendors may place or read cookies, use web beacons, and receive device or IP information when their services are enabled. Google explains how it uses information from partner sites at policies.google.com/technologies/partner-sites.
We do not sell manuscripts or payment data. We do not use uploaded books to train public models.
Retention, control, and contact
One-book source versions and re-export files are scheduled around the stated 60-day delivery window unless legal, security, dispute, or account needs require longer retention. Subscription workspaces retain active project data while the service is active.
You may request access, correction, export, or deletion by contacting contact@shipmybook.com. Some billing and security records must be retained for legal or fraud-prevention reasons.
Questions about your data?
Contact us before uploading a sensitive manuscript if you need a specific retention or processing arrangement.